Returns and Refunds Policy
If you are not entirely satisfied with your purchase, we're here to help. After all we want you to be happy with your purchase.
We offer 30 day returns on fully priced, unworn/used items only. We don't offer an exchange service, rather we refund you for your item so you can repurchase the item of choice.
Our full priced products can be returned within 30 days of the original purchase of the product. Sale items are non-refundable.
Before you return a product, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging including canvas bags
- The product isn't used or damaged
- The product is free from perfume smells or make up marks
Processing Fee: For domestic orders, all returns will have an $8.00 AUD processing fee deducted from the refund amount to cover the cost of postage. For international orders, the cost of postage will be deducted from your refund amount.
Swimwear – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear. Swimwear needs to be returned to the label directly. (ie. Salty Fox in Melbourne). Please email us at firstname.lastname@example.org for further instructions.
Please contact us before you send the product so that we can provide you with the closest returns processing address: email@example.com
We will ask you to send the product with its original packing to the closest return facility to you. Using a Tracking option for your parcel is strongly recommended.
The shipping charges on your first initial order are not refundable. Items for return must be shipped back to iland co. in Australia at the customers expense. We recommend using tracked shipping methods as iland co. is not responsible for lost items.
If you received a damaged product, please notify us immediately for assistance.
Sale items are non-refundable
iland co. doesn't offer exchanges, but rather refunds only so you can repurchase your desired item.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org