Returns Policy

RETURNS, EXCHANGES & CREDIT NOTES

We want you to be 100% satisfied with your iland co. purchase. If you are not happy with your full priced purchase, we will gladly provide a refund, exchange or store credit with in 30 days of you receiving the order subject to conditions below.

Before you return a product, please submit your return at our Return Portal.

We will not accept any returns without prior approval.

Returns Policy

  • Returns can be made within 30 days of receiving your order.
  • Item(s) are in original condition (unworn and unwashed with all tags attached)
  • Item is free from perfume smells, makeup marks or evidence the item has been worn, washed or dry cleaned.
  • Item must be sent back within 5 days after approval by iland co
  • The swing tag has not been cut or removed from the garment.
  • You include your details, including name, contact details and order number
  • You are responsible for the shipping cost of returned items.

Sale Items

Please note we do not accept returns on sale items. This includes flash sales or where discount codes have been applied where the promotion specifically mentions 'no returns', 'clearance sale', 'all sales are final' or similar unless deemed as faulty.

Shipping Charges

Shipping charges on your original purchase are not refundable or credited back to you. We offer $10 flat rate shipping for returns.

Faulty items

If you receive an item that is faulty, please send images to hello@ilandco.com.

We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’, such as buttons falling off, fabric pulls, fabric pilling after many wears and washes. Please note our garment are made with delicate fabric, please take extra care our these beautiful garments.

Minor faults such as buttons, embellishments and clasps detaching from the garment are not considered faulty therefore will not be eligible for a refund.

Please follow the care instructions on your iland co. garment to prolong the life of it.

If the item exhibits genuine manufacturing fault you may elect to receive:

  • A replacement if available.
  • Refund or store credit for the original purchase amount excluding shipping costs. If the item was purchased using a credit note or gift voucher, you will receive a credit note, not a refund. 

Any shipping charges that are associated with a return are the responsibility of the customer.

Accessories and Jewellery

Accessories and jewellery cannot be returned or exchanged due to hygiene reasons. All sales are final of accessories and jewellery unless faulty.

Return Instructions

Once we have approved your return via email, please ship the item to the provided address via a tracked shipping method within 5 days of return approval.

We are not responsible for items that have been lost on their way back to us. We cannot accept returns that have not been sent to us in a timely manner after being approved by iland co., so please ensure they are shipped within 5 days of approval.

Any associated shipping costs to return items back to iland co. is the responsibility of the customer and not refundable/credited.

Once we have received the returned item, please allow approximately 7 business days for your request to be processed.

Should we identify unreasonable patterns of returns on the purchase and use of garments, we may restrict or refuse refunds or future orders.  

Please note: If your item is received and deemed not to meet return requirements, you will be responsible for shipping fees to have the item returned. If payment is not received for return shipping the item will be destroyed after 14 days. 

Customer Service Hours and Contact Details

Our iland co. customer service team works from Monday to Friday between the hours of 8:30am and 4:30pm AEST.

One of our team members will respond to your email within 1 business day. Any emails sent over the weekend will be answered on the following Monday. 

Contact Us

If you have any questions about our returns policy, please contact us:

  • By email: hello@ilandco.com