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FAQ's

WHO ARE WE & WHAT DO WE DO

iland co. (pronounced 'Island co.') is a Australian fashion Resort Wear label bringing you island style clothing all year round.  We design what we sell, which includes kimono's (including maxi or full length kimonos - our signature product), kaftans, beach dresses, maxi skirts, beach pants, swimsuit cover ups, maxi dresses, tops and more.  We are always adding to our collection with new designs, fabrics and colours.

ORDERING

WEBSITE:  We are open 24 hours a day.   Add the items to your cart, select ‘checkout’ and then follow the prompts to enter your shipping details, payment information and any other comments.  If you have any questions or problems, please email us at hello@ilandco.com and we will get back to you ASAP.

PAYMENT

Credit card / PayPal is available.  All payments are processed online securely by PayPal or Swipe and card details are not stored by the site.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information

HOW TO ORDER ONLINE

Online shopping with iland co. is simple and easy.

1. Browse through our website and select the items you wish to purchase by clicking on ADD TO CART you can review your cart at any stage

2. Proceed to the checkout section.

3. Fill out your personal details (name and address and phone number)

4. Provide your shipping address (where you wish the goods to be sent to), please note we DO NOT DELIVER TO PO BOXES and only delivery to one address.

5. Review your order

6. Comments: if you have any special instructions, please note them here

7. Pay - Choose Paypal or Credit Card

Once completed, you will receive a confirmation of your order via email, together with a tracking number and link.

SHIPPING INFORMATION

We ship with a registered courier or Australia Post in NSW, Australia.  We aim to ship your order within 1 business day of being placed.

iland co. is not liable or responsible for any import taxes or customs due on your order.  Rejected packages will not be re-accepted by iland co. or refunded.  Please check with your local government before ordering.

Australian Shipping Charges

Standard Shipping: AUD $8 for orders less than AUD $125  

Free Shipping: Orders over AUD $125 

Rest of World Shipping Charges

Standard Shipping: AUD $18 on all orders

USA Standard Shipping: AUD$25 on all orders

A tracking number will be sent to you once your order has been shipped together with a link to track your shipment.

Deliveries within Australia will take between 3 - 10 working days depending on recipients location. Deliveries to the rest of the World take approx. 10  - 14 working days.

RETURNS AND EXCHANGES

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase on full price items.  A new product may be exchanged for another product or returned for a refund.

Before you return a product, please make sure that:

Please contact us before you send the product so that we can provide you with the closest returns processing address: returns@ilandco.com

We will ask you to send the product with its original packing to the closest return facility to you. Using a Tracking option for your parcel is strongly recommended.

Shipping charges
The shipping charges on your first initial order are not refundable.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Any taxes or customs fees will not be refunded or reimbursed. 

Sale items
Sale items can be exchanged only within 30 days of purchase  if they are still brand new.  Some sale items cannot be exchanged or refunded and this will be mentioned in the promotion (ie. 50% off sales don't allow for refund or exchange).

Contact us
Please email returns@ilandco.com should you wish to refund or exchange a product and include your contact details, your order number and name of item for return and reason for the return or exchange and we will send you instructions on where and how to send your return to us. See our returns page for more information.

CARE INSTRUCTIONS & SIZING GUIDE

We recommend hand washing all of our items in cool water and warm iron if needed - except for silk items which should be spot dry cleaned.

Kimono size guide

Playsuit size guide

Skirts Size Guide

Sizing information can also be found under each product by clicking 'Sizing Guide' under the product description.

WHAT IS THE VIP CLUB AND WHY SHOULD I JOIN?

By signing up to our free VIP club, you will receive 15% off your first purchase!  And not only that, you will be informed of any upcoming sales before the general public and receive our monthly newsletters. 

You will have the option of un-subscribing at any time (but we'd love you to stay!) and we promise we will NEVER pass on or sell your email address to any person or company.

COMPANY INFORMATION

iland co is licensed and operated in NSW, Australia under ABN 72 942 613 057.