Shipping Product Page

AUSTRALIAN SHIPPING CHARGES

Standard Shipping: AUD $10 for orders less than AUD $150

Free shipping on orders over AUD $150


NEW ZEALAND SHIPPING CHARGES

Registered Standard Shipping (Tracking number provided) : AUD $15 for orders less than AUD $250 

FREE SHIPPING: ORDERS OVER AUD $250

Free shipping on orders over AUD $250


USA SHIPPING CHARGES

Standard Shipping: AUD $15 for orders less than AUD $250

Free shipping on orders over AUD $250


REST OF WORLD SHIPPING CHARGES

Standard Shipping: AUD $25 on all orders

Free Shipping on orders over AUD $250

* For shipment updates please use the tracking link provided or contact your local postal service with your tracking number. 

By accepting our terms and conditions upon placing your order you agree that iland co. is not liable for any delay in delivery. Please allow an additional 5 to 7 business days for delivery of any orders to Western Australia or outside of a metropolitan area.

We have limited control over delivery times and recommend phoning the carrier listed on your email notification. Drivers are not hired by iland co. and therefore out of our control.  Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party.  

SHIPPING FAQ'S

Q. When will my order be shipped?

A. Orders are packed and shipped daily, Monday through to Friday (except public holidays)

Q. How will my order be sent and how long will it take to arrive?

A1. Australian shipments are sent via local courier or by Australia Post (whichever is the quickest method to get to you!). Estimated delivery after collection date is 2-5 working days depending on your location and seasonal or postal delays.  Please allow extra time for orders to Western Australia, or remote locations. 

A2. International shipments are shipped via Australia post express which utilizes your local postal service in your country. Estimated delivery after pick up is 5 - 10 working days, depending on your countries postal service.

Q., Which countries do you ship to?

A. We ship to all Countries except - Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanistan due to unreliable postal services.

Q. Do you ship to my PO box or street address?

A. It's up to you! Except if you live in the UAE, Qatar, Oman, Saudi Arabia or a country that doesn't have a door to door government postal system - then we need to ship to a PO Box. This is a requirement for the local postal service and without it, your shipment won't be sent - or if it slips through the system and gets shipped - we are not responsible if it doesn't arrive or takes many many weeks - sorry!

Q. I think I made a typo in the address field when I placed my order - what should I do?

A.  However you type your address in your order, is exactly how it is labelled. So please email us at hello@ilandco.com urgently if you think you made a mistake.

Also - all shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee

Q. I'm ordering something on pre-order together with an in stock item. Will they be shipped separately or together?

A. If you order more than one item and one of those items is on pre-order - everything will be shipped together once the pre-order item arrives. If you want to receive the in stock items right away - please place separate orders.

IMPORTANT NOTE - iland co. is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by iland co. or refunded. Please check with your local government before ordering.

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