RETURNS / EXCHANGES/ CREDIT NOTES

We want you to be 100% satisfied with your iland co. purchase. If you change your mind for any reason, we'll gladly accept an exchange or return within 30 days of purchase, on any full-priced item.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days for full price items.
  • The product is in its original packaging.
  • The product isn't used or damaged.
  • The product is free from perfume smells or makeup marks.

Please contact us before you send the product with the reason for return and so that we can provide you with a unique RA number.: hello@ilandco.com

We do ask that you return the product with its original packing to the closest return facility to you. Using a Tracking option for your parcel is strongly recommended.

We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your iland co. garment to prolong the life of it.

Credit Note: We happily offer store credits for the amount paid (which can be used to re-purchase an alternative size or style.

Please note we do not refund sale items, this includes flash sales or where discount codes have been applied.

Any shipping charges occurred that is associated with a return are the responsibility of the customer.

Once we have received the item for exchange or return, please allow another 4 business days for your request to be processed..

Please note, should we identify unreasonable patterns of returns or the purchase and use of garments we may restrict or refuse refunds or future orders. 

Pre-orders

Pre-orders cannot be cancelled for any reason. 

A pre-order item is made-to-order and are manufacturing only commences after a customer places an order.  However after receiving your finished pre-order item you wish to return it, normal refund policy applies.

Accessories and Jewellery

Accessories and Jewellery cannot be returned for refund or exchange. All sales are final of accessories and jewellery unless faulty.

Sale items

Please note we do not refund sale items, this includes flash sales or where discount codes have been applied.

Any shipping chargers occurred that is associated with a return are the responsibility of the customer.

Once we have received the item for return, please allow another 4 business days for your return to be processed and refunded.

 

Our iland co. customer service team operates Monday to Friday between 10:00am and 5:00pm AEST.


One of our team members will respond to your email within 24 hours. 
Any emails sent over the weekend will be answered on the following Monday.

 

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging including canvas bags
  • The product isn't used or damaged
  • The product is free from perfume smells or makeup marks
  • The swing tag has not been cut or removed from the garment

Please contact us before you send the product so that we can provide you with the closest returns processing address: returns@ilandco.com

We will ask you to send the product with its original packing to the closest return facility to you. Using a Tracking option for your parcel is strongly recommended.

 

Shipping charges

The shipping charges on your first initial order are not refundable. Items for return must be shipped back to iland co. in Australia at the customer's expense. We recommend using tracked shipping methods as iland co. is not responsible for lost items.

 

Address for Returns

If you wish to return your item and it meets the refund criteria, please email us at returns@ilandco.com for approval and further instructions.

Please note, if your item is received and deemed not to meet refund requirements, you will be responsible for shipping fees to have the item returned. If payment is not received for return shipping the item will be destroyed after 14 days.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Sale items are non-refundable or exchangeable unless otherwise mentioned.

 

Exchanges

iland co. doesn't offer exchanges, but rather refunds only so you can repurchase your desired item.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: hello@ilandco.com