Q. When will my order be shipped?
A. Orders are packed and shipped daily, Monday through to Friday (except public holidays)
Q. How will my order be sent and how long will it take to arrive?
A1. Australian shipments are sent via local courier or by Australia Post (whichever is the quickest method to get to you!). Estimated delivery after collection date is 2-5 working days depending on your location and seasonal or postal delays.
A2. International shipments are shipped via Australia post express which utilizes your local postal service in your country. Estimated delivery after pick up is 5 - 7 working days, depending on your countries postal service.
Q., Which countries do you ship to?
A. We ship to all Countries except - Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanastian due to unreliable postal services.
Q. Do you ship to my PO box or street address?
A. It's up to you! Except if you live in the UAE, Qatar, Oman, Saudi Arabia or a country that doesn't have a door to door government postal system - then we need to ship to a PO Box. This is a requirement for the local postal service and without it, your shipment won't be sent - or if it slips through the system and gets shipped - we are not responsible if it doesn't arrive or takes many many weeks - sorry!
Q. I think I made a typo in the address field when I placed my order - what should I do?
A. However you type your address in your order, is exactly how it is labelled. So please email us at firstname.lastname@example.org urgently if you think you made a mistake.
Also - all shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee
Q. I'm ordering something on pre-order together with an in stock item. Will they be shipped separately or together?
A. If you order more than one item and one of those items is on pre-order - everything will be shipped together once the pre-order item arrives. If you want to receive the in stock items right away - please place separate orders.
IMPORTANT NOTE - iland co. is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by iland co. or refunded. Please check with your local government before ordering.